How do I return an item?

How do I return an item?

Warranty:

Unfortunately, we have had to change our warranty process because lots of people are returning insoles that they did purchase from this company. Apparently, there are some unscrupulous vendors selling insoles under our companies name.

We have four options for warranty replacement.

1. If you purchased the insoles online from Heavenly Insoles then mail your busted pair and size information along with your address to:

Heavenly Insoles

PO Box 24828

Fort Worth, Texas 76124

The insoles purchased online are replaced free of charge.

2. If you purchased the insoles from a vendor at a show or kiosk, please return the insoles to that vendor for a replacement pair.

3. If you cannot locate the vendor - then mail the busted pair and size information and a $5 check for Shipping and Handling to:


Heavenly Insoles

PO Box 24828

Fort Worth, Texas 76124

4. The easiest and most cost effective method for warranty replacement is to take a picture of the insoles and e-mail the picture to kirk@heavenlyinsoles.com. (No need to even mail them to us!) We will send you a coupon code for 2 sets of insoles for only $30. This is $70 off the MSRP!


Refund/Return Policy:

Refunds are only for Website Purchases

We accept returns for exchange or refund 30 calendar days after purchase/delivery of the product from the Heavenly Insoles website. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • -without showing signs of wear or damage in any way
  • -within 30 calendar days of the delivery date (after 30 days no returns are allowed)
  • -must not be a special order or a custom order
  • -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

Unfortunately, we do not provide refunds for products purchased at from Kiosk or shows. Please contact the vendor you purchased the insole from. Unfortunately, several of the individuals selling insoles at shows are not affiliated with Heavenly Insoles.


Mail items to this address:
HEAVENLY INSOLES
PO Box 24828
Fort Worth, Texas 76124